Delivery & Returns
Next Day Delivery as Standard
We know that more often than not, you need your goods delivered to site as soon as possible – that’s why we offer a next working day delivery service as standard for mainland UK.
All orders placed before 3pm Mon-Fri will be dispatched the same day on a next working day delivery service – orders placed after 3pm will be dispatched the next day for delivery the following working day.
In some cases, next working day delivery isn’t possible but we will still aim to dispatch the same day and get your order to you as quickly as possible - orders to Offshore Islands, Northern Ireland and Southern Ireland may take 2-3 days.
Free delivery over £200*
When you spend over £200 with us we’ll deliver your items next working day, free of charge!
This applies to mainland UK only and excludes any special surcharges e.g. long lengths or hazardous items. Orders to Offshore Islands, Northern Ireland and Southern Ireland will still incur a delivery charge
*Excluding VAT
Delivery Charges
|
Location |
Standard Cost |
Lead Time |
Before 12pm |
|
Mainland UK |
£11.95 |
Next Day |
£30 |
|
Northern Ireland |
£35 |
2-3 Days |
Unavailable |
| Scottish Highlands | £30 | 2-3 Days | Unavailable |
|
Offshore and Channel Islands |
£POA |
3-5 Days |
Unavailable |
|
Isle of Man |
£POA |
2-3 Days |
Unavailable |
|
Isle of Wight |
£30 |
2-3 Days |
Unavailable |
| We are unfortunately unable to deliver to Southern Ireland via our website at the moment. If you would like to place an order, please give us a call on 01772 696600 to arrange it. |
Exclusions
We try to keep our delivery charges as low as possible for our customers but unfortunately, some products carry an additional surcharge due to their size, weight or hazardous properties.
Hazardous Goods
Any products that are classed as hazardous and are over 5kg carry an additional delivery charge. The delivery charge for these products will be POA as the cost varies depending on the product size and delivery location. If you are interested in buying a hazardous product, give us a call and a member of the team will be happy to provide a quote.
Long Lengths
Delivery of items that are over 1.5m in length is £17.95 due to additional charges from the carrier - this will be applied automatically when you get to checkout.
Bulky Items
Where bulky items are included on an order, a £30 delivery charge will apply as the order will need to be delivered on a pallet. Items affected by this include bulky and heavy products such as smoothing compounds and some underlays.
Re-Delivery
We will always let you know which day to expect your delivery (all standard deliveries are made between 8am - 6pm) and it’s important to ensure someone is available to accept and sign for the order. If the driver is unable to successfully deliver your order due to access issues or no one being available to take delivery, the courier will aim to attempt again the following working day and you will be liable for any re-delivery costs.
Returns
Unwanted items can be returned to us within 14 days of purchase providing they are in perfect condition and in their original packaging - this will incur a 15% restocking charge.
If collection is required, we can arrange this POA.
Please note, powdered products e.g. smoothing compounds are non-returnable.
